FAQ - Frequently asked questions

If you have any questions about your order or products, you can reach us on weekdays between 9:00 and 17:00 at ☎ +49 (0)30 / 346 55 66 77.

Via our contact form or write an e-mail to ✉ info@karteo.com

If you wish to return the products, please send the goods to the following address:

Karteo GmbH | Retour | Schaffhausener Str. 44-52 | 12099 Berlin | Germany

As soon as we have received the return, we will immediately refund the purchase price.

Please note that commercial customers have no right of withdrawal or return. However, you are welcome to contact us in case of any discrepancies regarding your order. We will try to solve any problem in your sense.

If you have any questions about re-invoicing or reminders, you can reach us on weekdays between 9:00 and 17:00 at ☎ +49 (0)30 / 346 55 66 77.

Via our contact form or write an e-mail to ✉ info@karteo.com

Please upload your print files in the shopping cart or send them to info@karteo.com with your order number.

If you do not have a finished print file, please send us your desired text or logo by mail. If additional design work is required, you will be informed before the start of production.

For sample orders of low-priced products, we charge an expense fee of 7,95 € + shipping costs. This will be credited to you with a subsequent order.

How to find us:

Contact form


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